Zendesk “will someone please explain”

Using a classic Tiktok storytelling technique—the docu-style—we got a younger audience to engage in conversations around customer service while with over 3 million views and a nice boost to brand recognition.


Agency: Brooklyn Brothers

Channels: Tiktok, Instagram, Digital

Role: Concept, Scripts, Copy


“Infinite Call Transfer Hole” :30

@zendesk Have you ever been trapped in the infinite call transfer hole? 😵‍💫 #customerservice #zendesk #callcenter ♬ original sound - Zendesk

Influencers also gave their takes on the customer myths.

“Customer is always right?” :30

“Customer Churn” :30

@zendesk What is customer churn? (And does it have anything to do with butter?) 🧈 #customerservice #churn #butter #zendesk #fyp #foryou ♬ original sound - Zendesk

“Sales Funnel” :30

@zendesk Do you take the scenic route in the infamous sales funnel? 🌪 🚙#customerservice #sales #zendesk #crm #salesfunnel #customer #sale #fyp ♬ original sound - Zendesk